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Osler’s Annual Litigation & Risk Management Forum: The Reign of the Customer

This year’s forum will equip attendees with practical approaches for responding to, managing and preventing consumer-driven disputes.

Thursday, October 26, 2017

OVERVIEW

This year’s Forum, The Reign of the Customer, will equip attendees with practical approaches for dealing with and preventing consumer-driven disputes arising across industries, from financial institutions to retail to products and beyond. The Forum program is anchored by small group interactive workshops, moderated by our partners, and is designed to help you better protect your brand and lead your business.

The Forum will kick off with our opening keynote presentation that discusses the emerging trends & risks in consumer driven litigation.

Attendees will then have the opportunity to participate in 3 of our 8 interactive workshops listed below. Visit osler.com to register.

Agenda

October 26th, 2017

8:00 a.m. – 8:30 a.m. – Registration, Breakfast and Networking
8:30 a.m. – 9:15 a.m. – Keynote Presentation
9:15 a.m. – 9:25 a.m. – Break
9:25 a.m. – 10:10 a.m. – Interactive Workshop 1
10:10 a.m. – 10:20 a.m. – Break
10:20 a.m. – 11:05 a.m. – Interactive Workshop 2
11:05 a.m. – 11:15 a.m. – Break
11:15 a.m. – 12:00 p.m. – Interactive Workshop 3

Interactive Workshops

  • The Quebec Consumer – Specific Consumer Issues for those doing Business in Quebec
    Speakers:
    Eric Préfontaine, Co-Chair: Class Action, Partner, Litigation, Osler
    Sylvain Lussier, Partner, Litigation, Osler
  • Food, Beverage, Tobacco – Product Liability and the Consumer (Regulatory)
    Speakers:
    Craig Lockwood, Chair: Product Liability, Partner, Litigation, Osler
    Mark Austin, Partner, Commercial, Osler
  • Consumer Protection and On-Line Advertising
    Speakers:
    Christopher Naudie, Co-Chair: Class Actions, Partner, Litigation, Osler
    Adam Hirsh, Partner, Litigation, Osler
    Kelly Moffat, Partner, Commercial, Osler
  • Evolving Financial Regulatory Landscape in Respect of Consumers – A Post-Wells Fargo World
    Speakers:
    Lawrence Ritchie, Chair: Risk Management and Crisis Response, Partner, Litigation, Osler
    Laura Fric, Partner, Litigation, Osler
    Kashif Zaman, Partner, Financial Services, Osler
  • Responding to a Consumer Crisis & Maintaining your Reputation – Practical Consideration
    Speakers:
    Deborah Glendinning, Partner, Litigation, Osler
    Judy Stein-Korte, Senior Media & Public Relations Officer, Osler
    Boyd Erman, Partner, Longview Communications
  • Responding to a Consumer Crisis & Maintaining your Reputation – Legal Options
    Speakers:
    David Morritt, Partner, Litigation, Osler
    Tamara Prince, Partner, Litigation, Osler
  • Pitfalls of Arbitration Clauses, Waivers and Standard Clauses in Consumer Contracts
    Speakers:
    Tristram Mallett, Partner, Litigation, Osler
    Lauren Tomasich, Partner, Litigation, Osler
  • Consumer Data: Lessons Learned From the Security Incident Trenches
    Speakers:
    Adam Kardash, Partner, Privacy and Data Management, Osler
    Brian Thiessen, Partner, Employment & Labour and Privacy & Data Management, Osler

 

REGISTRATION INFO

For any inquires please contact seminars@osler.com

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